Support team was responsive but waiting times could improve
I went into this expecting some delays since it's all remote, but actually the people I spoke with during the pre-purchase process were quite quick to respond. They answered my initial queries clearly and helped me understand the software options they offered, which was really helpful given how many features the platform has. What was a bit frustrating though was that when I had follow-up questions, there were moments I waited longer than I hoped on telephonic support before getting through, which somewhat disrupted my onboarding flow. However, their explanations remained clear throughout, and they seemed genuinely committed to helping me get set up, so I don’t want to be too harsh. The payment and invoicing steps went smoothly without any confusing parts. Overall, I’m pleased with how responsive they were generally, even if some minor delays in calls happened. They delivered on providing software that matched what I thought I was signing up for and walked me through enough training to get comfortable with the basics.