I'd say the responsiveness of the support team was quite impressive overall. When I reached out, the

I'd say the responsiveness of the support team was quite impressive overall. When I reached out, the

I'd say the responsiveness of the support team was quite impressive overall. When I reached out, they got back to me within a matter of hours, sometimes even sooner, which helped me keep my workflow uninterrupted. The telephonic assistance was straightforward and friendly, reducing the frustration often involved with tech support calls. That said, I noticed the option for priority assistance was sometimes less immediately clear to me how to activate, which was a bit disappointing because I could have benefitted from quicker responses during a few peak hours. Once I realized how it worked, things smoothed out. The training sessions that accompanied the onboarding also made later communications easier as we shared a common understanding of the software’s workings. In sum, their responsiveness was genuinely valuable and close to what I’d ideally want, just missing a small degree of accessibility in premium support features.