Support team responsive thi par pre-purchase mein clarity thodi kam thi
Main jab WFHI software ke baare mein pehli baar contact kiya, toh mujhe laga ki sales aur support team dono kaafi responsive hongi, lekin experience thoda mixed raha. Sales ke time pe maine kai baar doubts clear karne ki koshish ki, par unka response hamesha prompt nahi tha. Mujhe expected tha ki unki taraf se jaldi aur detailed answers mile, par kabhi kabhi lagta tha ki thoda wait karna padega. Jab software ki baat aayi, toh training aur support team ne achha support diya, dialer aur database features kaafi acha chala. Invoice aur payment process bhi systematically handle hua. Jo main expect kar raha tha, usmein thodi complaint thi ki pre-purchase doubts clear karne ka time zyada lag gaya jisne thoda patience test kiya. Lekin post-purchase mein jo telephonic support aur updates aaye, wo kaafi madadgar the. Toh sales mein thoda slow hai par overall service theek hai, isliye dono side ko dekhte huye main kah sakta hoon ki thoda behtar ho sakti thi.