Support team response time bahut slow thi
Maine WFHI ka support kaafi baar contact kiya tha during apne setup ke phase mein. Sabse bada issue toh yeh tha ki jab bhi call ya email kiya, response aane mein bohot der lagti thi. Kabhi kabhi ek din tak bhi reply nahi milta tha, jo kaafi frustrating tha. Lekin ek chiz jo theek thi, woh yeh ki jab finally response aata tha, toh technical team apne baat samjhane mein clear hoti thi. Wo patience se meri problems ko handle karte. Par overall, support ka jo main aspect hai - yani ki timely communication - woh bahut weak raha. Mere liye ek major problem yeh bhi thi ki jab urgent issue hota, toh telephonic support mein agent tak reach karna mushkil tha; ya toh busy signal milta ya calls drop ho jati thi. Is wajah se mera kaam bhi delay hua tha. Mujhe lagta hai company ko is area mein seriously improvement ki zarurat hai, warna users frustrated feel kar sakte hain. Training aur software tools kaafi ache hain, par support experience disappointing raha, jiski wajah se pura experience thoda uneven lag raha tha. Bas yahi chhota sa aspect tha jo thik chal raha tha otherwise communication kaafi slow aur unreliable laga.