Support team reasonably quick, but sometimes a small lag in replies
The telephonic support I experienced was generally responsive which definitely helped during busy days. When I had questions about using the database feature more effectively, the support staff was patient and tried to guide me through the solutions step by step. This made it easier for me to understand how to customize workflows without too much confusion. However, there was this one time when my query about the software update timing took an extra day to get a clear response. I felt that could have been faster since I needed the information to plan my work. Despite that, their overall communication was good and professional, and they kept following up until I was satisfied. So, if I were to tell a friend, I'd say their support mostly met my expectations and was quite helpful, but sometimes a slight delay can test your patience if you need quick answers.