Support team polite but not always on time
I've interacted with the support team multiple times now, and honestly, their responsiveness has been a mixed bag. Most of the time, the people are courteous and listen carefully to what I'm trying to explain, which I appreciate. However, there have been occasions when it took longer than expected to receive a callback or an update, which can be frustrating when you're waiting on critical info. Despite this, I do feel like they do try their best to help, even if it takes some persistence on my part. On the other hand, the training and onboarding flow was smooth enough that I didn't require support as much as I thought I would. The invoicing and payment steps were straightforward, and the automatic updates handled well without much intervention needed. Overall, the good side of support is definitely the patience and politeness, but the bad side is the occasional lag in response times that I've explained before. It does affect how much trust I have in immediate assistance when I need it quickly.