support team ki timing bilkul meri working hours mein fit nahi baithti thi
Main jab pehli baar software ke liye support chahi rahi thi, tab mujhe realize hua ki support team ki timing meri working hours ke bilkul alag hai. Jab main call karti thi ya messages bhejti thi, toh delays hote the, kyunki unke office ke baad hi support active hota tha. Ye mujhe kaafi frustrating laga kyunki jab meri zaroorat thi toh turant madad nahi milti thi. Thoda samajhne mein gaya ki kya issue ho sakta hai, par fir bhi main plan nahi bana paayi ki kaise effectively communicate karungi apni problem. Software ka interface thik tha, par jab koi complex setting adjust karni thi toh mujhe lagta tha ki timely help honi chahiye. Mujhe ek baar lag gaya ki shayad ye mera waqt sahi nahi hai unke support hours ke saath. Automatically hui updates se koi dikkat nahi thi, par live help kaafi important hoti hai jab tum remote workflow setup kar rahe ho. Mujhe lagta hai agar thoda flexible support timing rakhein toh main zyada satisfied hoti.