Support team ki communication achhi thi par thodi delays the
Mujhe naturally laga tha ki support kaam karte waqt instantly ready milega, aur kuch cases mein waise bhi hua. Lekin kuch baar jab dialer aur database integration mein thodi dikkat aayi thi, toh unka response thoda slow tha. Jo communication flow thi, woh transparent thi; woh bata rahe the ki issue identify kar rahe hain, par kabhi kabhi ek response mein thoda waqt lagta tha. Training sessions ke dauraan jo clarity thi woh theek thi, par actual software use karte wakt jo kuch chhote chhote bugs mile, unke liye support ka turnaround time thoda disappointing tha. Onboarding process smooth tha par initial expectations ko pura karne mein thodi firki thi. Overall, main keh sakta hoon ki support sahi thi lekin har baar utni prompt nahi. Software ke updates ache the par unki telephonic assistance jo fast response deni chaiye thi, usme thoda gap tha. Toh positive aur negative dono aspects clear hain, isi liye rating 3 dunga.