Support team ka ek acha moment hua hai
Mujhe initially laga ki support se baat karna bahut mushkil hoga par ek baar jab main unke representative se baat kar rahi thi, toh response decent mila. Lekin overall, mujhe lagta hai ki woh log thoda zyada responsive ho sakte hain. Jab main unko call karti thi, toh kabhi kabhi wait zyada hota tha ya unka jawab thoda delay se aata tha. Online chat facility thodi slow thi aur kuch baar toh mere queries bhi unclear rahi. Mujhe samajh nahi aaya ki training ke dauraan ya jab database mein kuch set karna hota toh kab unko call karna chahiye tha aur kab email bhejna chahiye tha. Documentation mein bhi clarity thodi kami thi jo mujhe confuse karti thi. Ek positive baat ye hai ki jab unhone finally response diya, toh woh helpful tha aur conditions ko samjhate hue clear tarike se guide kiya gaya. Support ke timing schedule ke baare mein mujhe shayad thoda pehle batana chahiye tha. Overall, mujhe lagta hai ki company ko apne telephonic aur online support mein thoda sudhaar karna chahiye, especially jab log onboarding aur calling tools ko samajhna chahte hain. Poori trening chalti rahi par support zyada proactive nahi tha. Shayad agle updates mein ye cheezein cover hongi. Mujhe afsos hai ki main zyada positive nahi ho paayi, but haan ek baar unka response acha tha, jo thoda better feel karata hai ki support team try karti toh hai.