Support team found info fast, but invoice details could be clearer
I found telephonic support relatively easy to reach and quite efficient in helping me find the information I needed, especially when I was sorting out my account access. The person I spoke to was knowledgeable and quickly guided me to the right part of the software and where to check for updates. This made the support experience feel worthwhile and not overly frustrating. On the downside, the invoicing process wasn’t as clear as I would have liked. Some of the details on the invoice weren’t immediately obvious, which meant I had to ask for clarification during the same call. Fixing that small issue would improve the overall experience. Still, I’d say the speed and ease of getting through the support side balanced out that minor annoyance. It was much smoother than I had anticipated, and I’m fairly confident I’ll find what I need more easily next time.