Support team communication was mostly smooth
You stood out with your telephonic support compared to others I've tried in the past. The reps were generally patient and tried to resolve my questions about the dialer functionality quickly. That said, I did notice some delays when I was asking for details on the automatic updates—I expected a more seamless explanation, but it took a couple of calls to get full clarity. I appreciate your honesty when you said certain features are being improved, which gave me confidence you are working on the right areas. The priority assistance line was quite helpful, especially during critical troubleshooting steps on the database features. While the invoicing and payment instructions were straightforward, I did feel the initial signup process could use some streamlining. Overall, your communication has been better than what I’ve experienced elsewhere and has definitely made me more willing to rely on your services in the future, just with minor hopes for quicker update explanations.