Support team bhi theek-thaak thi, bas thoda sa wait zyada tha
Mujhe jo pura support experience mila, usse main thoda mixed feelings ke sath bataungi. Sabse pehle toh main yeh kahungi ki response time mostly acha tha, matlab jahan tak mere issues aur queries thi, support team ne quick replies di. Par kabhi kabhi jab main thoda specific question karti thi, toh reply thoda late aata tha aur mujhe lagta tha ki thoda aur patience rakhna padega. Unki telephonic support bhi chalti thi, ease-of-access theek tha. Training ke dauran bhi support thoda help karta tha jab main kisi software feature mein stuck hoti thi. Lekin overall feeling yeh thi ki jitna support expect kar kisi ne kiya, thoda usse kam tha, par complaint nahi hai. Chhote mote sawalon ka jawab timely milna mujhe acha laga, aur jo dialer aur calling tools the, support ne unke bare mein clear instructions diye jis se kaam mein aasani hui. Kabhi kabhi database feature par jab kuch confusion hota, toh support ne patience se explain kiya, toh that was nice. Payment ya invoicing wale mamle mein bhi main thoda assistance paayi. Overall support jo mila, wo pleasant tha, lekin main thoda expect karti thi ki thoda zyada proactive help mile during the onboarding and initial usage days. Toh main yeh kahungi ki poora process supportive tha but thoda aur sharpness hone chahiye communication mein, tabhi better lagega experience. Par haan, koi badi si dikkat nahi thi.