3 out of 53 of 5Verified customerSupport and communication
Support Takes Some Effort to Get Consistent Help
Using WFHI's telephonic support was a bit of a mixed bag for me. Initially, responses took some time, and I found myself repeating the same issue because the information didn't always carry over when transferred between agents. On follow-ups, though, the team was more helpful and clearer with guidance, which made daily troubleshooting less frustrating. I think overall the effort involved got easier as I got used to which questions to ask and learned the flow better. Still, the back-and-forth and occasional wait times meant I had to stay patient, but I appreciate the willingness of the staff to eventually clarify things well enough.