Support system was slow, but at least they answered
I experienced considerable delays when contacting support and had to repeat my issues multiple times before they were understood. Calls were often put on hold longer than expected and the time to receive a clear answer was quite extended. There were occasions when I felt that the person I was speaking to was not fully familiar with the product details, resulting in repeated explanations. The training material provided was adequate and covered most points, which was helpful. The initial onboarding instructions were clear enough but any follow-up questions rolled back to similar waiting periods and repeated details. While the support was eventually responsive, the overall communication process was inefficient and frustrating. I expected quicker and more knowledgeable assistance, especially from a paid service provider. On the positive side, they did not leave queries unanswered and there was eventual resolution. Still, the excessive waiting time and repeating of information made the support experience less than ideal.