Support system thoda cumbersome aur frustrating hua
Support team se baat karte waqt mujhe zyada aasani nahi mili. Software ke use mein jab main confusion mein tha, toh help pane ke liye queries bhejna pada, par often toh response time ya toh slow tha ya phir incomplete lagta tha. Kuch baar mujhe lagta ki unka sistem efficient nahi hai kyunki mujhe jo chahiye tha, wo jaldi nahi mila. Manual guidance ke liye bhi patience chahiye hota hai, aur online chats thode confusing lagte hain kabhi kabhi. Lekin main ye bhi maanna chahunga ki telephonic support fair enough hai jab last mein baat hui, matlab software ke technical maslon mein thodi madad toh milti hi hai, par wo normally easy accessible nahi hai. Overall, support experience mujhe tedious laga par kam se kam ek basic level ka assistance mil hi jata tha jab main zyada request karta tha.