Support system tha kafi frustrating, overall disappointing experience
Mujhe laga tha ki support team kaafi helpful hogi, par jab kuch problems aaye, toh response time itna slow tha ki patience khatam ho gaya. Phone pe samjhaane ki koshish ki par voice clarity weak thi aur ek baar toh call drop bhi ho gaya beech mein. Jo dialer feature tha usme bhi kabhi kabhi lag ya glitch aata tha, jiska solution support ne time se nahi diya. Lekin haan, ek cheez jo theek thi woh yeh ki payment process smooth tha, invoices clear milti thi bina kisi confusion ke. Jo training sessions diye gaye the, unme thoda sa explanation clear tha, par jab real mein software use karna start kiya toh bahut cheezein samajh nahi aayi. Maine several baar support ko call kiya, par conversations often repeat hi hoti thi, aur koi prompt solution nahi mila. Overall, mujhe laga yeh system thoda jyada polished hona chahiye tha, especially in terms of telephonic support aur technical issues jo bar bar aaye. Agar yeh areas improve hote, toh shayad mera experience better hota.