Support system se fir bhi dobara nahi karungi try
Ap logo ki support system se mujhe bohot frustration hui hai. Main jab first time help chai thi toh product ke features aur unke use mein clarity nahi mili. Website par ya software mein joh telephonic support summary hai, wo asaani se accessible nahi hai. Jab bhi main call karti thi, wait time lamba hota tha, aur phir bhi jo mila wo kaafi vague tha. Database feature ke baare mein details lene main mujhe baar baar alag-alag numbers pe call karna pada, jo bilkul efficient nahi laga. Training aur onboarding mein bhi mujhe lagta hai ke aap logon ko usability ko better banana chahiye, kyunki zyada time lag raha hai base samajhne mein. Sign-up aur payments toh chale achhe se, ye ek acha point hain. Par agar dubara hona hota toh main shayad apka software aur services try karna avoid karti. Mujhe clarity chahiye thi, aur support aise hone chahiye tha ki har query ko turant aur accurate tarike se solve kiya ja sake taaki frustration na ho, par sadly ye experience nahi raha.