Support system mein ek doori thi jab dikkat aayi
Software use karte hue agar koi issue aata hai toh support bahut zaroori hoti hai. Mere case mein, jab mujhe kisi feature kaam nahi kar raha tha, maine telephonic support ko contact kiya. Support wale ne toh response diya lekin unka process thoda slow tha. Jo bhi problem maine batayi, wo samajh toh gaye par solution dene mein der lagti thi. Training mein jo order bataya gaya tha, wo follow karna mushkil tha jab software updates ke baad kuch features badal jaate hain. Invoicing aur payment mein koi badi dikkat nahi thi, wo sahi tha. Par support ka handling experience neutral raha, matlab na bahut acha na bahut bura. Ek achhi baat yeh thi ki kam se kam unhone contact karke problem ko log kar liya tha, isliye main poori tarah unsatisfied nahi hoon.