Support system itna achha nahi tha jitna maine socha tha
Main bataungi ki support experience kaafi disappointing raha. Jo pehle maine use kiya tha uske comparison mein WFHI ka telephonic support lagbhag basic tha. Mujhe laga tha ki training aur communication structure zyada helpful aur proactive hoga, lekin actual mein kaafi baar response delay hua aur queries clear karne mein support team zyada assist nahi kar pai. Dialer aur database ke technical issues pe bhi jitni jaldi solutions mile, woh bahut shikayat ki jagah bani. Automatic updates bhi kabhi kabhi unnecessary changes laate the jo mujhe confuse karte the workflows mein. Sign-up aur payment process thoda smooth tha, ye main maanungi, par usse zyada expectation communication mein thi jo pura nahi hua. Overall, main surprised thi ki is level ke software ke liye support itna rudimentary ho sakta hai. Shayad main future mein koi aur option explore karungi.