Support system clicked too late for me
It was a bit of a struggle initially with WFHI’s support communication, as I mostly had to work things out on my own before it started clicking. When I faced issues during onboarding, especially with the dialer and database integration, I hoped for prompt telephonic support. While they did answer and try to assist, the guidance wasn’t as immediate or as helpful as I wanted in the first few days, which made some processes drag on longer than necessary. The automatic updates sometimes introduced new layouts or features without much warning, so figuring those out required additional self-effort. That said, once I caught on and got accustomed to the system, support responses improved and became more clear. But by that time, most of the learning was already forced upon me. I give credit to their intention of providing assistance, and the actual telephonic help I eventually received was decent. However, it felt like I was left to navigate many challenges solo before things ‘clicked’ in terms of effective communication. Overall, the support did get better, but the initial lack of immediate helpfulness caused some frustration on my side, balancing out the positive aspects of the service.