Support surprisingly proactive beyond expectation
Overall, the support and communication from WFHI exceeded what I expected going in. I was initially worried the telephonic support would be slow or just basic, but it turned out they were quite responsive and proactive in addressing my concerns. The priority assistance really made a difference when I faced issues with the dialer and database features. They explained everything carefully, and their follow-up calls reassured me that they were on top of things. The onsite training, while remote, covered the necessary topics but I did notice that the onboarding flow felt a bit rushed in places, which could be improved. The invoicing and payment processing went smoother than I thought too, very clear and straightforward. My only reservation is that sometimes the automatic updates introduced small bugs into the calling tools, requiring another quick support call. Still, on balance, the communication and support were very solid and pleasantly surprising compared to what I had braced myself for initially.