Support surprised me with thoroughness
I wasn’t expecting the support to be as comprehensive as it turned out to be. Throughout the week as I familiarized myself with the dialer and database features, I had a couple of issues that needed clarification. The telephonic support team handled my calls professionally and explained the steps clearly, which surprised me pleasantly, given my usual experience with such services. However, I did notice one thing—they take a bit longer to respond during peak hours, which made me wait on line more than I would have liked. Despite that, by the end of the process I felt confident navigating the software on my own. The onboarding flow was fairly straightforward though I had to figure out some settings myself, which was good for learning but could be tricky for absolute beginners. Overall, the combination of good support and clear updates made me feel that I could use this tool effectively. The calling tools worked smoothly during my workflow, though I wished the user guide was slightly more detailed initially. But all in all, I am pleased with how the support helped build my confidence here.