What caught me off guard with support and communication was how much I ended up figuring out by myse
What caught me off guard with support and communication was how much I ended up figuring out by myself versus what was offered. At first, I thought I’d get guided every step of the way over the phone, but it turns out the system’s telephonic support is better suited for specific issues rather than full walkthroughs. They do pick up calls and sound helpful, but I found that many answers to common questions were accessible only through the online knowledge base, which required me to be patient and learn some things on my own. That said, the automatic updates and software patches felt well done and made me feel like the tool was regularly maintained. Sometimes the database features were tricky and the dialer had a minor learning curve, but there’s enough training to get you somewhere. Personally, I didn’t mind a bit of independent discovery, but I can see how others might expect more handholding. The billing and invoicing were straightforward, and sign-up was quick, which balanced the experience. It’s a mix of solid support with some DIY needed, which surprised me but ultimately worked out.