Support surprised me with both speed and slight delays
Using telephonic support was a mixed bag during my time with the software. On the one hand, I was pleasantly surprised by how quickly some of my calls were answered and the staff seemed genuinely eager to help. That responsiveness was better than I expected and meant I could get back to managing my calling workflows without long waits. However, some of the explanations I received were a bit rushed or not as thorough as I hoped, which made multiple follow-up calls necessary. The team was patient but sometimes the information felt repetitive instead of clear-cut. I also noticed the support couldn't resolve a few database integration quirks swiftly, so I had to rely on trial and error for some features. Overall, I appreciate the generally good service, but a little more thoroughness in communication would have made it even better.