Support surprised me: mixed feelings by the end
I didn’t expect the support to be as hands-off as it turned out, which was surprising. Initially, I had to rely heavily on the training resources and my own troubleshooting skills to get the calling tools and database features working together smoothly. When I did raise queries, the telephonic support did help, but I sometimes wished for clearer or faster explanations. The automatic updates handled routine maintenance well without my intervention, which was reassuring. By the end, I felt moderately confident about operating the platform but still had a small reservation about how to handle some of the invoicing and payment details going forward. It’s a solid system in many ways, though the balance between self-service and active support could be improved to help users feel fully secure after onboarding.