support surprised me in a good way beyond expectations
I honestly was expecting the setup to be kind of a one-off thing, just pay, install, and figure it all out on my own. But the telephonic support really changed that for me. It felt like they were ready to help not only at the start but kept checking in with ongoing advice and updates. The priority assistance was easy to reach when I hit minor issues during the first few weeks, and that continual help made me feel less alone. The invoice and payment processes went smoothly too, no confusing bits there, which was a relief. I liked that the billing was clear and I could manage it without headaches. The training was also helpful, but what stood out was the ongoing contact — it wasn’t just a one-time setup email or call. Overall, what I expected as a simple self-managed software ended up being more of a guided experience. This communication made the work-from-home transition easier than I thought it might be, so thumbs up for that! Definitely felt supported beyond my initial expectations.