Support surprised me by actually being helpful when needed
I wasn't sure heading into using WFHI’s telephonic support and communication how much I'd end up relying on it, but honestly, it did do a good job when I needed a hand. I thought I might need constant help given the complexities, but the practical guidance I got from the support team helped me navigate the dialer and database features efficiently. I was especially surprised at how quickly some issues were sorted out during calls, which made me think I might not need to reach out as often in the future. The hours aligned reasonably well with my work timings, so it wasn’t a struggle to get support when required. The clarity in their responses helped me feel more confident with the software daily. So while I hope I won’t have troubles every time, it’s reassuring to know this support channel works properly and is available. That was the biggest surprise in terms of the overall usage experience with the WFHI software.