support surprise was their quick callbacks
What surprised me most was how responsive the support team was when I reached out for help. Usually, you wait hours if not days for an answer, but here they were quick and clear. Even though I had multiple questions about the calling tools and database features, every call was answered promptly. The representatives were professional and tried to resolve issues in the first call itself which was appreciated. The communication was generally smooth, though at times I wished for more detailed follow-ups but overall, I found their approach quite satisfying and it helped me keep things moving.