Support suna tha zyada achha hoga, bas thoda missing tha
Mujhe support kaafi important lagta hai jab software use karta hoon, aur WFHI ne first impression achha diya. Jab software ke dialer mein thodi problem aayi, toh maine call karke support team se contact kiya. Wo achhe se situation samajhne ki koshish kar rahe the aur polite the, jo mujhe accha laga. Par ek cheez missing thi, wo thi promptness. Kabhi kabhi mujhe zyada wait karna padta tha response ka, jo thoda frustrating tha. Haan, priority assistance hai par wo har baar instantly available nahi tha, jiski wajah se ek baar mera kaam ruk gaya tha. Training aur onboarding ke baad bhi, jab technical issue aaya toh lagta tha ki unka telephonic support thoda aur proactive ho sakta tha. Dialer aur database integration kaafi smooth the, par jab kuch problem launch ke baad aayi, toh solution aane mein thoda time laga. Overall experience acha tha, support team friendly thi, par response time aur availability pe thoda kaam kar sakte hain, tabhi poora confidence milega ki jab bhi koi problem aaye, turant uska solution milega.