Support suits those who work flexible hours best
I have to say the telephonic support was quite decent overall, especially when I tried calling during my actual working hours. The hours they offer support match well for people like me who don’t stick to typical 9-5 times, which is a big plus. Sometimes I found myself needing to reach out for help with the dialer or database issues, and they were usually pretty quick to get back to me. The only thing is that outside those support hours, it can be tricky to get through, so if you work really unconventional times this might not be ideal. But for most people who work within usual remote working windows, it fits quite well. I ended up calling a few times and liked how the support didn’t just drop you after the first answer—they followed up nicely. So I think this suits some people better than others, but I definitely appreciated it.