Support suits those comfortable with basic guidance, less so others
My experience with the support and communication was mixed. Finding the answer I needed sometimes took a few attempts, especially when looking for details about the database feature and call management. The telephonic support was reachable but could be slow in giving complete responses. On one occasion, I waited for a callback which didn't come until much later, but overall the tone was polite. The online help documents were in place but sometimes lacked clarity on more technical steps such as updating the dialer settings. I would say this level of support suits users who can work independently to some degree and don't expect immediate or highly detailed coaching. If someone wants quick resolution for any question, this might be frustrating. For those who just want to get the basics done with some guidance over time, it fits reasonably well. So it's not a bad effort, though it could be more consistent across different topics.