Support suits fixed hours better than flexible ones
You provide decent telephonic support, but honestly, the timing doesn't fit very well with more flexible or irregular work hours. For someone like me who might start early or finish late, it's occasionally frustrating to not have access to help when it's actually needed. The updates and database features run smoothly, and calling tools generally work fine during standard hours, but when problems arise outside those, support isn’t as accessible as I’d like. If your operation hours were expanded or made more flexible, this would better serve freelancers or people with variable shifts. For routine users working within set office-style hours, your support works well and is easy enough to reach. So while I would recommend your software for those who keep to regular business hours, if your clients tend to work odd hours or across time zones, you might want to reconsider this aspect. The sign-up and invoicing process is straightforward enough, so that’s not an issue here. I hope you take this into account to cover a wider range of working schedules.