Support suits beginners, not those expecting more
My experience with the support and communication did not match my initial expectations. Before purchasing, I thought there would be quicker responses and more in-depth assistance when dealing with software issues. However, the telephonic support was slow to respond and often only provided generic answers. The training offered was minimal and did not cover complex scenarios I faced while setting up the database feature and dialer. I found that updates to the software sometimes introduced changes that were not clearly communicated, causing confusion. The sign-up and invoicing process went smoothly, which I can appreciate, but it wasn’t enough to compensate for the lack of thorough support. I think this service would suit beginners who are just starting with remote workflows and are okay with slower support, but for users needing fast, personalized help, it might not be suitable. The software itself has potential, but without better communication and support alignment, it will be challenging to use effectively. Overall, the experience made me cautious about relying heavily on their assistance going forward.