Support suited those comfortable with tech but not beginners
My interactions with WFHI's telephonic support presented a mix of clarity and frustration over the period of using the software. Initially, I appreciated that the support team responded promptly and provided detailed explanations about features like the dialer and database management. Their instructions helped me navigate some issues that arose during the onboarding and training modules. However, at times I felt the communication was overly technical and assumed a baseline familiarity with remote workflow tools which I did not fully have. This made certain steps confusing and slowed down my progress. By the end, I was somewhat more confident in managing the software independently but I suspect that for users less comfortable with technology, the support might not be as helpful. Hence, I would recommend WFHI’s support primarily for those who already have some experience and prefer detailed, stepwise assistance rather than broad, simplified guidance.