Support struggles after the first week stood out
Initially, the support seemed decent, responding reasonably well when I reached out during onboarding. But once the first week passed and I started using the dialer and database features more extensively, the daily experience was frustrating. The dialer sometimes lagged or didn't register calls correctly, which forced me to call support repeatedly. Each time, I was told updates were coming soon, but nothing concrete changed in practice. Additionally, the automatic updates occasionally caused minor glitches that interrupted my workflow. The only part I still appreciate is that the invoicing and payment process was straightforward and didn’t create confusion. That part was solid while everything else on the day-to-day support front left much to be desired.