Support stood out though a bit different than expected
Reflecting back after some time using the software, I realized that the telephonic support really stood out compared to my initial expectations. I had imagined the help would be more generic and slower, but their team responded quickly and with useful advice. The automated updates rolled out regularly also helped keep the workflow smooth without interruptions. That said, some labels and navigation elements in the interface didn’t quite align with what I had anticipated from the product descriptions, causing occasional mild confusion. The training and onboarding were mostly organized well but could have been a little clearer on the order of steps. Payment and invoicing worked without hiccups, so billing was hassle-free. Still, the support experience was the highlight for me, proving how important direct communication can be when learning a new tool like this.