Support stood out as a slight positive
Honestly, the overall experience with support wasn’t great. I found myself spending way too much time figuring out problems on my own rather than getting quick responses. The communication was limited and often I had to re-explain my issues multiple times. That said, the automatic updates feature was okay — at least it didn’t interrupt workflow much. But with the lack of clear guidance or prompt telephonic assistance, I struggled more than I expected. If the support was better organized and proactive, it could have made using the software much more straightforward. As it stands, I can say just the one aspect — automatic updates — was reasonably smooth, but everything else in terms of support and communication felt lacking. This made overall usage frustrating more often than not, which isn’t what I was hoping for when I signed up. So, while some technical features worked fine, the poor support really held back my experience quite a bit.