Support steps were surprisingly out of order
I was surprised by how the support team handled my queries. First, I reached out with a fairly simple question about syncing the database with the calling tools. Instead of addressing that, the team started by asking unrelated details about my setup, which felt unnecessary at that stage. Then they suggested a series of troubleshooting steps that didn’t follow the logical progression I expected; some potential fixes came after more complicated, less likely ones. It seemed like the order was all over the place rather than stepwise from easy to advanced. When I called again to get clarity, the response was polite but repeated the same sequence without explanation for the order. On the plus side, their phone support was patient and didn’t rush me while I described the problem. Overall, the process left me puzzled about their understanding of the issues, and it felt like more thought could go into how to structure support flow. I ended up managing the problem myself after trying some suggestions in a different order and verifying results manually.