3 out of 53 of 5Verified purchaseSupport and communication
Support steps were not in the best order, average overall
The support process was mixed for me. The steps they had me follow sometimes felt out of order, which made troubleshooting slower and less effective. On the other hand, when I did eventually get through, the telephonic support team was polite and knowledgeable enough to handle my concerns. It just should have been organized better. The database feature worked as expected once set up. The software updates happen automatically, which was convenient, but didn’t directly affect the communication experience. Payment and invoicing were fine, with no surprises. Overall, I would say the process was average — it had some positives but also clear areas that could be improved, especially in how the support guided me through issues stepwise.