1 out of 51 of 5Unverified experienceSupport and communication
support steps were not in proper order
The support team was kind when I called, which helped keep things calm. However, the sequence of instructions they gave was off track and sometimes felt random. I attempted to fix the database syncing issue they mentioned, but then their next step contradicted it. This back and forth made the process more confusing than it had to be. Telephonic support came through in tone and patience, yet the guidance’s timing and order didn’t help me solve problems quickly. Although I appreciated the willingness to assist, I wished they had a clearer, more sensible step-by-step approach to follow for better outcomes.