Support steps were missing basic logic yaar
Yaar, support ke steps bilkul sensible order mein nahi the, jo sabse annoying baat thi. Main soch raha tha ki jab call karunga toh pehle basics clear ho jayenge, phir detailed questions lenge, par sbse pehle maine confuse ho gaya ki mujhe pehle kya karna hai, kyunki jo instructions diye gaye they unka ek proper sequence nahi tha. Mujhe baar-baar pucha gaya ki kya issue hai, bina kisi guide ke ki main agla step kya show karu. Dialer setup mein bhi yehi dikkat aayi, step by step ki jagah jaise random points mention kiye gaye they. Training bhi jab dekha toh wo directly advance topics pe chali gayi without proper foundation, jisse mujhe khud seekhna pada. Automatic updates ne system thoda unstable bhi banaya kabhi kabhi, support tak wapas jana pada. Payment aur invoicing system sahi laga, par wahan bhi clarity nahi thi ki main kaunse options choose karu. Overall, lagta tha ki support ne sochke process design nahi kiya, bas tasks likh diye bina real user experience ki samajh ke. Kaafi frustrating tha, aur mujhe laga ki agar ye steps proper hote toh use karna zyada aasaan hota.