Support steps were generally reasonable but some felt out of order
I have had several interactions with the support team and found that most steps they suggested were logical and easy to follow. Usually, when I described issues with using the dialer or managing the database, their guidance helped me understand the necessary adjustments. However, there were occasions where the order of instructions seemed slightly off, asking me to perform certain actions before confirming basic setup details. For example, I was sometimes told to check advanced settings before the fundamental connectivity issues were fully resolved, which led to repeated back-and-forth. Despite the weariness from explaining my situation multiple times, I appreciated that support remained available and attempted to clarify next steps clearly. The telephonic support was generally patient, and updates to the software were communicated in proper sequence, avoiding confusion on that front. Overall, while the sequence of troubleshooting steps occasionally felt unnecessarily complicated, the support experience was positive and effective enough to keep me on track with the workflow adjustments I needed to make during my remote work setup.