Support steps were confusing and missing clarity
I tried reaching telephonic support a few times, hoping to get clear guidance on using the dialer and database features. However, the support process was quite frustrating because the steps they gave me weren’t laid out in a sensible order. At first, I was asked to update my software manually, which seemed unnecessary since I thought automatic updates handled it. Then, the support agent jumped to advising me on configurations I hadn’t even reached in the training yet. It felt like the instructions were all mixed up, and I had to repeatedly ask for clarifications about invoicing and payment steps too. The waiting times on calls were long, and the whole experience left me feeling lost rather than supported. Overall, the communication was disorganized, and I wish they had a clearer, step-by-step support system that aligns better with the learning process before providing advanced guidance.