Support steps were confusing and didn’t resolve issue
I followed all the suggested steps for support, but unfortunately, the process lacked a sensible sequence that could lead to resolution. From the outset, it felt as though the instructions jumped topics without assessing whether the issue was correctly diagnosed. Despite multiple calls to the helpline, I was asked to repeat actions or check settings that had already been verified. This inefficient back-and-forth extended the problem unnecessarily. Additionally, the escalation procedure was vague, and I never felt confident that my complaint was being tracked systematically. Ultimately, the outcome was unsatisfactory as the core software problem persisted without a clear fix. The whole experience left me frustrated because the support process should guide users logically through troubleshooting. Instead, I was left with unresolved issues that impacted my ability to work remotely as intended with the software.