Support steps were all over the place, it only clicked much later
At first, the support process was confusing. The sequence of steps suggested didn’t really match the problem I was facing. I had to explain several times before they seemed to understand what was wrong. It was frustrating because the instructions felt out of order and I ended up wasting time trying to follow them. Eventually, after a few calls, I realized the solution was simpler than I initially thought. The moment it clicked was when the support team finally walked me through a clear sequence, but it took longer than it should have. I wish the communication was more direct and logical from the start. Still, the team did try, but the experience wasn’t smooth. Hopefully, future updates will improve how support guides customers so the process feels less tedious. It was a mix of helpfulness and confusion, which is why I'm on the fence about how effective their communication really is.