support steps took more effort than expected
My experience with support started with me raising a query about the automatic updates that seemed to cause some unexpected changes in the dialer settings. The first step was a phone call, where the support person asked me to describe the problem in detail. Next, I was guided to check a few configuration settings on the dashboard, but it wasn’t clear which order to follow to avoid confusion. After that, they sent me an email with instructions that overlapped with what I’d been told already, which made me double-check the process. Eventually, a follow-up call clarified the exact steps to fix the issue. Overall, it was helpful but required multiple contacts and patience to get it sorted. I wouldn’t say the sequence was intuitive, and it took more effort from me than I’d hoped just to get back to normal operations. The experience did improve by the end, but the journey there took some time and persistence.