support steps mostly easy to follow but some order was off
Okay so overall the support I got from the team was helpful enough to get me through the rough spots but I really felt that some steps came in a weird order which made things unnecessarily confusing at times. Like when I called for help setting up the dialer and understanding the database features, the support person started explaining something that I thought should have been covered only after we had finalized the signup process. It made me feel like they were jumping ahead which wasted time and made me have to ask for clarifications that could’ve been avoided. On the other hand the telephonic assistance was patient and they did follow through on any callbacks and messages. The onboarding videos and training materials also were clear but I wish there was a smoother flow linking new topics so I didn’t have to keep waiting while things updated automatically. Sign-up was generally fine and invoices were clearly sent with all details. So I’d say the biggest thing that worked well was the responsiveness and follow-up from support, but the sequence in which I was walked through processes wasn’t always the best and I got a bit frustrated trying to work out what to do when. That minor mismatch in order at least slowed me down but as a whole the communication was okay and made me feel I could get help when needed.