Support steps mixed well but had slow responses

Support steps mixed well but had slow responses

The support process had its good and bad points. On one hand, the sequence of steps made sense — I was guided logically through what to troubleshoot first, then second. That structured approach was helpful because it didn’t feel random or messy. On the downside, the time it took to get follow-up responses was longer than I expected. I often had to wait on the phone or in the queue to talk to someone, which slowed things down a bit. Overall, I could appreciate the organized method, but the delays in communication definitely hurt the experience. If support could keep the order but be quicker, it would improve a lot.