support steps made sense overall
So, after signing up and getting the invoicing sorted, I jumped into the training and software setup. The telephonic support was pretty chill and guided me nicely through using the dialer and getting the database feature up and running. The order of things was logical – we started with onboarding, then training on the software, then dialing tools, which made the whole experience less stressful. There was a small snag where the automatic updates seemed to reset some of my custom settings, which was annoying but the support team helped me fix it fairly quickly. I liked how the updates kept the software improving without me having to chase anything down. Overall, the communication was clear, I felt supported, and the steps were definitely in a sensible order. Just wish the update process didn’t mess with preferences so much, but that’s a minor gripe in an otherwise smooth support experience.