Support steps made sense in the end with minor issues
I found the support process mostly logical — the steps were in a sensible order for the most part, which helped me follow along when dialing to get help with the database feature and software setup. Sometimes the telephonic support felt a bit slow to respond, and a few steps in onboarding could have been clearer, but eventually I ended up understanding how the updates worked and the way payments and invoicing were handled. I guess, it’s common for complicated software like this to have a learning process, so it wasn’t that annoying. What stayed with me was how the calling tools behaved dependably once I was past the initial phases. Thinking back, the flow wasn’t perfect, but it got me to the right place without too much frustration. It could have been better if the support prioritized some typical questions early on. Still, overall I am satisfied with how the process resolved itself, even if some moments felt a little disorganized or slow.